Access to and use of the Gold House Website is subject to the following terms and conditions. By using the Website, you are agreeing to all of the terms and conditions, which we may update from time to time without notice. You should check this page regularly and take notice of any changes made. If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact us at
Gold House has used its best endeavors to ensure all information, graphics, audio, video, promotional materials, and other items appearing on this site and related media (‘Content’) are correct and up-to-date at the time of publication. Gold House does not represent or warrant the accuracy or completeness of the content and does not remain liable for any errors, omissions or defects. Depending on the resolution of the screen you use to access the website, the colours of products as displayed on this website may not constitute an accurate depiction of the true colour of the item.
To the extent permitted by law, Gold House excludes all liability for any consequential, indirect or incidental loss or for any loss of profits, income, business or goodwill, that occurs as a result of your use or access of this Website, and/or from you using or relying on the content, whether or not it’s caused by any negligent act or oversight on our part or by Gold House related corporations.
We make all reasonable attempts to make sure all content and electronic communications are correct at the time of posting on our website, social media, and email platforms, but cannot be held accountable for typographical errors or be liable for any misconceptions related to such errors. Gold House will endeavor to amend any misspellings, mistakes, or defects as soon as possible when becoming aware of inaccurate content being displayed on our website or other online platforms.
Gold House is a New Zealand owned and operated business.
Loan Terms & Conditions
The 24hr interest-free period will NOT apply for loans under $1000.
The 24hr interest-free period may not apply in some cases if you take up the option of a reduced interest rate for larger loans.
Gold House will measure the 24hour interest-free loan period from the time on its system NOT the time on customer or staff devices, such as but not limited to watches, phones & tablets.
If according to the Gold House system you are late by equal to or over one minute after the 24hour period, you will be charged the full amount of interest, as set out in the contract
The loan collection time will be viewed as the time in which you are being served by staff. Being in the store within your interest-free time period does not qualify or count.
Gold House will be closed from 5pm – 9am each day. The time in which the store is closed will be deducted from the 24hr interest-free period of the loan.
Gold House takes reasonable steps to make sure our site is secure, however, does not guarantee the security of using this site, or any systems used to access this site. Further information about security in relation to your personal information can be found in our Privacy Policy.
Gold House run promotions from time to time to offer discounts to eligible customers. We reserve the right to change the discount amount of sale items and promotional discounts available to customers at any time. Gold House may check the eligibility of customers for certain promotions to validate that orders meet all conditions of markdowns or deductions or certain products and reserve the right to refuse discounts on certain items. To see current promotions click here: Current Promotions.
Third party sites
The Website may contain hyperlinks to sites operated by third parties. Gold House does not control these linked sites, and we are therefore not responsible for the content of those sites. Links are provided solely for your own convenience and Gold House decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide or offer. You access these sites and use or buy their products and services solely at your own risk.
Intellectual Property
(a) Copyright
All Content contained on this Website is protected by New Zealand and international copyright laws, unless indicated otherwise on this site.
You may view this site and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research or study. If you do, you must: (a) not change the Content from how it appears on this site unless authorised by Gold House and then only according to the conditions as stipulated by Gold House; and (b) include the copyright notice “© Gold House” on the copy.
You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on this Website, except as allowed by this site or as agreed by Gold House in writing.
(b) Intellectual Property in Designs
This Website contains graphics and other visual representations of products protected by copyright and/or the Designs Act 2003 and equivalent laws in other jurisdictions. Gold House takes active steps to protect its rights in its designs and strictly enforces these rights pursuant to the applicable laws.
Making electronic, or other, copies of products displayed on this Website with the intent of reproducing them in whole or in part is strictly prohibited.
Applicable law
By accessing the Website you accept that any disputes about this site or its Content are to be determined by the courts having jurisdiction in New Zealand, according to the laws in force in that country and subject to the application of any principle of conflict of laws inconsistent with this requirement.
As this site can be accessed throughout New Zealand and overseas, Gold House does not represent that the Content complies with the laws of any country outside New Zealand. If you access this site from outside New Zealand, you do so at your own risk and responsibility and are responsible for making sure you comply with all applicable laws in the place you are located.
Purchases and Payment
Customers must provide Gold House with complete and accurate details when making purchases. Gold House is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the customer.
All prices in our store are quoted in New Zealand Dollars (NZD and include GST. Costs related to shipping are calculated based on the address entered at checkout. Gold House is not responsible for incorrect customer details or shipping errors due to incorrect address.
Payment is processed through Multiple Payment options; Upon checkout, customers will be directed to select their payment method from the following:
(a) Stripe – Credit Card / Debit Card Method
Stripe is a trusted online payment gateway used by billions of businesses of all sizes worldwide. This platform accepts all major credit cards; Visa, Mastercard, American Express and Discover. This highly secure payment gateway is provided by Stripe and the security of all transactions are the sole responsibility of Stripe. Gold House does not see, handle, or store any credit card information entered into our website.
Gold House can not be held liable for any errors, malfunctions, or fraud taking place from payments made using this payment method. Please let us know immediately if you suspect any suspicious activity occurring on your card related to a transaction to Gold House and contact your Bank.
(b) POLiPay – Online Bank Transfer Method
POLi Pay is a New Zealand company that allows consumers to make an online payment for goods and services or pay a bill online using the security and convenience of Internet Banking. All POLi transactions are protected by your Internet Banking security. Your confidential information is not disclosed to any third party, including POLi.
Gold House can not be held liable for any errors, malfunctions, or fraud taking place from payments made using this payment method. Please contact your bank.
(c) Genoapay – Partial Payment Method
Genoapay service is available on eligible purchases made online with Gold House. At checkout, customers will be redirected to the Genoapay website or app to complete the transaction. To be eligible for Genoapay, customers must have a Genoapay account and meet the terms of Genoapay – visit:
Gold House can not be held liable for any errors, malfunctions, or fraud taking place from payments made using this payment method.
Customers will receive an invoice confirming the order once Gold House receives confirmation of payment from any of the above payment methods (a), (b), or (c).
Some orders may be subject to fraud checks by the Gold House staff, this means you may be required to provide additional identification to verify your transaction.
Order Processing
Orders are processed on business days (Monday through Friday) excluding public holidays in New Zealand.
Customers will be provided with tracking numbers once orders are shipped out.
Gold House takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 working days, we reserve the right to cancel the order.
Gold House reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.
Gold House is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.